Introduction
Woodcreek Dental Care (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or interact with our online forms and advertising, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We collect contact details you provide directly (name, phone, email, message) when you submit a form, book an appointment, or call our office; website usage data (pages viewed, device/browser, referring source) via Google Analytics; advertising interaction data (which ad or lead form you engaged with) via Google Ads and Meta; and call data (date, time, duration) via our call-tracking provider.
How We Use Your Information
We use your information to respond to inquiries and schedule appointments, communicate about your care and follow-ups, maintain and improve our website and services, measure advertising performance, and meet legal and regulatory obligations.
Cookies & Tracking
Our site uses cookies and similar technologies — including Google Analytics, Google Ads, and the Meta Pixel — to understand site usage and measure advertising effectiveness. You can control or disable cookies in your browser, though some features may not work properly without them.
How We Share Your Information
We do not sell your personal information. We may share it with service providers who help operate our website, forms, scheduling, and call tracking; with Google and Meta, only as needed to deliver and measure advertising you’ve interacted with; and with regulators or legal authorities where required by law.
Your Rights
Under PIPEDA, you may access the personal information we hold about you, request corrections, and withdraw consent to certain uses (such as marketing) at any time. Contact us using the details below to exercise these rights.
Retention & Security
We retain personal information only as long as necessary for the purposes above, including Alberta’s dental-practice record requirements, and take reasonable administrative and technical measures to protect it from unauthorized access, use, or disclosure.
To learn more about how we handle your personal information, please don’t hesitate to contact us
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